March 2015 newsletter plus a day
Unfortunately the most common problem I’ve encountered is one where people at various levels inside the organization have given up listening to each other. Instead of trying to really understand what the problem is, people’s reaction is either to ask ‘who did that’ or ‘why was that done’, neither of which actually solves the problem but just allows for someone to be blamed.
‘Problems’, ‘issues’ and ‘concerns’
It’s interesting, but nowadays we can’t even talk about a ‘problem’ for the problem is now renamed an ‘issue’ or a ‘concern’. I like to think of problems in a slightly different way; that problems are a puzzle for us to solve.
This changes people’s minds about the problem, as a puzzle becomes something that we all want to get involved in and try to find the answer to. This not listening disease infiltrates and closes off parts of an organisation. It is very insidious and creeps up, even in the best of organisations; those which have great things like employee surveys, engagement practices, talent management, and a whole host of very complex and very well-meaning ways of trying to get their employees to exchange their views thoughts and feelings.
The trouble is that organisations talk about everything that is complex in the company’s mission, vision and where it should be in the future. These are all great things and needed, but what is not accepted and understood is that people go to work for a huge variety of reasons. These reasons need to be acknowledged and valued even though they may not be the same reasons as a senior manager or specialist. People have the right to have their own reasons and for those reasons to be respected.
It’s the age-old problem about listening, learning and putting things into practice. It may not be as sexy, as complex or as highbrow as we might like it to be, but it is a very fundamental issue (sorry, problem) and the undercurrent behind the difficulties when people experience feeling undervalued and ignored.
One great saying I came across the other day is that if you treat your people like donkeys it’s no wonder that they say neigh.
Another date for the creative and intuitive:
Thursday 18th June
The Artist & The Engineer: coaching using harmonised approaches
See your inner Artisteer!
Integration from the world of the arts and science. Understand how these approaches converge and flow together.
I hope this newsletter has provoked some thought. For those who want to be provoked further, I am very happy to help you along the way. Feel free to contact me on 01793 882058 or via firstname.lastname@example.org